Eligibility for returns and refunds

To be eligible for a return or refund, your item must meet the following conditions:

The request must be made within 2 days of the delivery date.
The item must be in its original, unused, and unworn condition, with all tags and original packaging intact.
A valid proof of purchase (order number or receipt) is required for all returns.
For online exchanges, please note that slight color variations may occur due to differences in screen settings and lighting. These variations do not qualify as a valid reason for an exchange.

Non-returnable items

Custom-made or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.
Sale items or products marked as “Final Sale” are not eligible for returns or refunds.

To start a return, please follow these steps:

Contact us: contact us through our Whatsapp or Official Facebook Instagram Pages.
Provide details: In your request, please include your order number and a clear reason for the return. If the item is damaged or defective, please include photos.
Receive instructions: Our customer service team will review your request and, if approved, send you a return shipping label and further instructions.

Customer responsibility: The cost of return shipping is the customer’s responsibility, unless the return is due to an error on our part (e.g., incorrect or defective item sent).
Shipping fee refunds: Original shipping fees are non-refundable, except in cases where the return is due to our error.

Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Processing time: If approved, your refund will be processed within 7 business days.
Delays: Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

For ready-made items: Exchanges are subject to stock availability. If you need a different size, please follow the return process for your original item and place a new order for the desired item.

Immediate contact: If you receive a damaged, defective, or incorrect item, please contact us immediately at our Whatsapp with your order number and photos of the issue.
Resolution: We will evaluate the issue and arrange for a replacement or a full refund, and we will cover all associated return shipping costs.

You may cancel an order at any time before it has been shipped. Please contact us as soon as possible to request a cancellation.
If the order has already been shipped, you will need to follow the standard return process upon receipt.